Repair and Replacement

We had a broken water pipe in our slab. Primo plumbing came the same day that I called. They did an awesome job. They cleaned up debris, swept, and may have mopped after the job was finished. The plumbers were very courteous and professional. Great company.

NS

Nona Staples

I had a plumber come to our house to clear a recurrent problem with our main drain line. He failed to clear it and was mystified why he was unable to do so. After that initial failure, I called spoke to a Supervisor at Primo Plumbing. He sent a Master Plumber to my home who diagnosed the problem almost immediately that the prior plumber was unable to find. I’ve been doing business with Primo for a long time. They’re always exceptional. In this case it was my second project completed by Steve (the Master Plumber) and his Partner (Owen). I am so grateful that this ongoing problem was diagnosed and repaired professionally and thoroughly and that Primo stands behind and guarantees its work.

LM

Len Marino

We recently had Comfort Air replace our air conditioner and furnace. After soliciting a few bids, it was clear that their team knew their products, inside and out. We were impressed by their wealth of knowledge and patience with our questions. The install team was incredibly quick, tidy, courteous, and punctual. Kudos to Adrian, Jonathan, Ramon, and Daniel for your efforts.

SH

Samuel Heinz

I had a great experience with Comfort Air for my home AC repair. Robert, the technician, was extremely knowledgeable and took the time to explain everything to me in detail. He walked me through the issue and discussed all my options. His professionalism and patience were greatly appreciated, and I never felt pressured into unnecessary repairs. The service was prompt, thorough, and reasonably priced. I highly recommend Comfort Air and will definitely call them again for any future HVAC needs!

A R

A R

Everyone at Comfort Air /Primo Plumbing is friendly and professional. I have used them on several occasions to install and/or service: a series of April Aire filters, UVC lights, multiple AC units (service), multiple plumbing and RO fixtures, a whole house water softener and whole house water filtration system… and I’ve never regretted choosing them. Everyone on their staff from the office staff…sales team…AC service … to the plumbing crew was fantastic…professional, respectful, courteous, and kind. I highly recommend Comfort Air Primo Plumbing (10 out of 5 stars)!

MO

Melanie Ortiz

Dear Comfort-Air,

This morning while I was making the rounds at our main location at 6511 Blanco, I came across two service technicians that were so pleasant and thoughtful, I just had to complement them for being so courteous and responsive. To be honest, I have never met anyone from Comfort-Air that does not fit this description! Their names are Michael and Cody and they are at our main location doing maintenance detail this morning. Not only are they very polite, they are happy young men! And, yes, they were quick to share that they enjoy their jobs; obviously!

I don’t know how long our practice has been associated with Comfort-Air, regardless, everyone that has ever stepped on to our premises fit the description I referenced above. It is a pleasure having technicians who interact so well with all with whom they come into contact while on our premises! I hope to continue our association with Comfort-Air for years to come! My other very positive interaction with someone from your staff was with Drew Scroggins, who was super helpful in helping me address an issue at one of our other locations.

Simply put, Comfort-Air has a great recruitment and retention program. Keep up the great work!

Thank you.
Margaret Casillas, Administrator
San Antonio Surgical Arts

Margaret Casillas

We’ve had the pleasure of working with Comfort Air for the past 2 years and our experience has been outstanding, specifically from our Commercial Account Manager Adam Schmidt.

Adam is very responsive to our HVAC and plumbing needs and responds quickly.

Adam created a preventative maintenance plan for our systems and we have seen less reactive calls and the units are running much better.

What sets Adam and Comfort Air apart is their willingness to go above and beyond. Whether it’s accommodating last-minute maintenance requests or driving to Austin on a Sunday to fix an issue, they continuously deliver with excellent customer service and integrity.

We highly recommend Comfort Air to any organization seeking a dependable and high-quality HVAC/plumbing partnership. We look forward to continuing our successful collaboration for years to come.

Paul Stocking

Mercedes-Benz of Boerne has been in operation for twenty years now and overtime we have dealt with many HVAC companies.  Over the last three years we have been using Comfort Air exclusively and could not be happier with the management, administration and technicians.  Our Manager, Spence Henn is always responsive with setting up service calls and accounting invoices in a timely fashion with all the detail and cost of the work.  With over 32 HVAC units and unfortunately something always needing some repair this team always is on point to get our units back in operation!

Highly recommended.

Neil  Potter
General Manager
Mercedes-Benz of Boerne
Group 1 Automotive

Neil  Potter

Just wanted to send along an email after our last issue at one of my buildings.

Phil,

I have been in San Antonio, in Plant Operations, for almost 16 years now. Ever since being introduced to you guys 12 years ago- I have used Comfort Air/ Primo Plumbing at every facility.

Sometimes companies are reluctant to switch vendors- but selling your company is easy. You’re fast, personable and professional. There are many times I brought you guys in and not only did take care of the immediate issue- but you also diagnosed and took care of a long-standing problem, thought unfixable.

I appreciate all of you in your organization.

You guys care, and THIS is why Comfort Air/ Primo Plumbing is successful.

Thanks again.

Craig Nicholas
Director of Plant Operations
UHS/ Laurel Ridge Treatment Center/ Mission Resiliency”

Craig Nicholas

“I’m still learning the thermostat, but I’m pleased with my HVAC so far. At first I thought my ok Carrier was more efficient and cooled better, even at 101 temperature, but the closet had to be repaired where it was housed and it had to come out. I really liked my Carrier, oh well. It still had life but hard to get parts for it. I’m happy with the Daikin. It is quiet. I chose this product over many of the quotes because of Daniel’s clear explanations about the whole process and the Daikin products. I really wanted to best choice, the Dankin Fit, but concerned it might be more complicated than I need in my life at this time.

Phala Lee